The successful functioning of an organisation is dependent on having Operating Procedures and Policies (often referred to as SOPs Standard Operating Procedures/Policies) and ensuring that all staff and volunteers are aware of them.
An operating procedure documents the steps that should be taken to carry out a set task. Standard policies document the rules that staff and volunteers must obey.
Operating policies can be split into the following categories:
- Being an Employer - Equal Opportunities, Data Protection, Health & Safety etc.
- Recruiting Staff and Volunteers - Selection, Recruitment, Induction etc.
- Management of Staff and Volunteers - Internet use, Drug Abuse, Grievance, Holidays, and Intellectual Assets etc.
- Training and development of staff and volunteers – Appraisals, support and supervision, Personal Development Plans
Operating procedures can be split into the following categories:
- Human Resources
- Health and Safety
- Information Technology
- Production and Manufacturing
It is important to note that Operating Procedures and Policies may form part of terms and conditions of employment. These should be reviewed regularly and any changes communicated to staff and volunteers. Many employers will pull these policies and procedures together into the Staff Handbook.
Having good and well documented policies and procedures can be a great asset when seeking funding or tendering for contracts