FAMS are a Lanarkshire based charity supporting people across Scotland.  We support the health and wellbeing of adults and young people, their families, peers and communities; who have been affected by trauma, post Murder and Suicide.  FAMS also supports the health and wellbeing of adults, children and young people, presenting with distress, or mild to moderate mental health issues; often coupled with suicidal behaviours.

Location:              Remote working with base at Paul Gerard’s Lighthouse, Motherwell, ML1 1QW

Hours:                  Three Hour Shifts available from 10am to 10pm 7 days a week

Applications to:   info@FAMS.chat or a.larkin@FAMS.chat

Reporting to

Alison Larkin, Volunteer Development Manager.

Job Purpose

The FAMS.chat Listening Ear Service Volunteer Operators will support callers received through our FAMS.chat phone lines between 10am and 10pm 7 days per week. It is expected that this support primarily consists of being an empathetic Listening Ear for people in distress.

Duties and Responsibilities

• Provide report documentation for all calls received

• Adhere to all FAMS policies and procedures.

• Attend monthly meetings and stay current with FAMS communications

• Commitment to six hours per week as a minimum

• Adhere to strict GDPR regulations

What We Provide

• Comprehensive training programme

• Monthly meetings and newsletters to keep everyone up to speed on protocols and procedures

• Peer support

• Access to named person supervision

• Expenses

• PVG Application 

Benefits of Volunteering Your time

• Personal satisfaction

• Contribution to the community – giving back

• Enhanced active listening and communication skills

• Opportunity to work with persons of diverse backgrounds and lifestyles

• Training & Development opportunities

• School credit and/or letters of recommendation

Person Specification Excellent Interpersonal Skills

• Open minded and able to work without judgment